Win Value-Based Care Through Intelligent Population Health Automation
coverage voice helps Accountable Care Organizations (ACOs) and Management Service Organizations (MSOs) automate patient engagement, close care gaps at scale, and improve quality metrics, all while cutting operational costs up to 60%.
The ACO Value-Based Care Challenge
The Medicare Shared Savings Program (MSSP) covers over 10.5 million beneficiaries across 561 ACOs, yet 82% operate below potential. coverage voice Coverage Voice AI helps ACOs succeed in value-based care by automating outreach and reducing costly gaps in patient engagement.
Improve Quality Metrics
25–35%
Reduce Readmissions
12%
Staff Cost Reduction
90%
Annual ROI
$550K–$1.3M
Integration Ecosystem
coverage voice connects seamlessly to existing healthcare infrastructure for real-time data, reporting, and compliance:
Epic
Cerner
Innovaccer
WellSky
Twilio
Five9
Snowflake
BigQuery
Why ACOs & MSOs Choose Coverage Voice AI
Purpose-Built for Value-Based Care
Understands MSSP metrics, care coordination workflows, and quality reporting.
Proven ACO Results
25–35% quality metric improvement, 10–15% fewer readmissions, and 0.13–0.33 RAF uplift.
FHIR/HL7 Integration
Connects directly with all major EHRs and population health platforms.
Scalable for MSOs
White-label deployment across 50–500 practices with centralized analytics and billing.
Regulatory Compliance Built-In
HIPAA, CMS, and state guidelines are embedded into every workflow.
How Coverage Voice AI Works for ACOs & MSOs
Population Risk Stratification & Identification
coverage voice uses machine learning to analyze clinical data (diagnoses, HbA1c levels, blood pressure, medications), utilization (ER visits, hospitalizations, readmission history), social determinants (housing, food, transportation, social isolation), and demographics (age, comorbidities, frailty indexes).
24/7 Patient Engagement & Care Coordination
coverage voice operates 24/7, conducting empathetic, personalized outreach including welcome calls for new ACO members within 7 days, preventive care reminders to schedule screenings, medication adherence reminders, and post-discharge follow-up AI that verifies instructions, confirms medication reconciliation, and schedules follow-ups. Multi-touch AI outreach achieves 65–75% completion rates.
MSO Practice Management Automation
coverage voice centralizes engagement under one branded platform with white-labeled AI assistants for each practice, centralized compliance monitoring across states, automated population health campaigns for preventive care and wellness, and unified dashboards showing practice-level quality and performance.
ACO Risk Track Optimization
ACOs participating in the MSSP can tailor AI automation by track: Track 1 (No Downside Risk) focuses on quality improvement, care gap closure, and engagement metrics. Track 2 (Limited Risk) adds financial efficiency and utilization management. Track 3 (Full Risk) continuously optimizes across quality, cost, and compliance to maximize shared savings and avoid penalties.
Frequently Asked Questions
ACO stands for Accountable Care Organization—a network of providers jointly responsible for patient outcomes and cost efficiency under Medicare's Shared Savings Program.
An MSO (Management Service Organization) provides administrative and operational support to medical practices, allowing physicians to focus on clinical care.
coverage voice automates preventive outreach, chronic care management, and post-discharge follow-ups, helping ACOs meet quality benchmarks and capture shared savings faster.
Yes. The platform is fully HIPAA, SOC 2, and CMS-compliant with data encryption, consent recording, and 10-year audit logs.
Yes. coverage voice connects via FHIR APIs to Epic, Cerner, Athenahealth, and CMS quality systems for seamless reporting.
Ready to Transform Your ACO or MSO?
Join leading ACOs and MSOs who've achieved 25–35% quality metric improvement, 90% staff cost reduction, and $550K–$1.3M annual ROI using coverage voice's AI-powered population health automation.