Transform Your Medicare Agency into a 24/7 Enrollment Engine
Coverage Voice empowers independent brokers, Field Marketing Organization (FMOs), and Managing General Agent (MGAs) with Medicare-trained Voice AI that automates lead follow-up, collects SOAs, verifies eligibility, and transfers high-intent callers to licensed agents in real time with 5× more enrollments, 70% lower operational costs, and 100% compliance during AEP.
The Broker Bottleneck: Too Many Leads, Too Little Time
Every day, 11,000 Americans turn 65. Calls surge, regulations tighten, and commissions shrink. Yet half of Medicare inquiries still go unanswered. When agencies deploy Coverage Voice Medicare Voice AI, the results are immediate.
Calls Handled
6,800
in 90 days during AEP
Conversion Rate
52%
Staff Cost Reduction
90%
Faster Speed-to-Lead
4×
How Coverage Voice AI Works for Brokers and FMOs
Coverage Voice replaces manual intake and follow-up with an AI-driven enrollment workflow that mirrors licensed-agent behavior but is faster and fully compliant.
Lead Capture & Verification
AI answers inbound or digital leads instantly, confirms age, location, and eligibility for Medicare Parts A & B.
Consent & SOA Automation
The system explains the purpose of the call, records verbal consent, and generates CMS-approved SOA documentation stored for 10 years for audits.
Qualification & Needs Analysis
Through natural dialogue, AI collects prescription data, provider preferences, and budget range.
Warm Transfer to Licensed Agent
Once qualified, the caller is transferred live, with a complete summary in the CRM (Customer Relationship Management system).
Post-Call Logging & Analytics
Every call, transcript, and consent is logged automatically, feeding dashboards that show conversion and compliance metrics.
Always-On Lead Coverage
Coverage Voice keeps you connected across every channel, and Instant contact boosts conversions from 5% to 25–30% the industry's top benchmark.
PPC (Search Ads)
Answers calls from Google Ads in seconds.
Social Media Leads
Screens Facebook or TikTok submissions and books appointments.
Organic Web Traffic
Engages site visitors through AI chat or callback.
Direct Mail & TV Campaigns
Handles inbound calls with compliant scripts.
Why FMOs Adopt White-Label Voice AI
FMOs (Field Marketing Organizations) must support hundreds of independent agents while keeping compliance centralized. Coverage Voice offers a white-label deployment so each agent gets a branded AI assistant with the FMO's oversight.
Unified Technology Stack
Unified technology stack for every downline agent.
Central Reporting
Central reporting for production and compliance.
Easier Onboarding
Easier onboarding without extra staff.
Consistent Experience
Consistent member experience across states and carriers.
Unify Every Medicare Agent With One Coverage Voice AI System
From solo brokers to nationwide FMOs, Coverage Voice Coverage Voice AI connects every call, every consent, and every conversion. Scale enrollments 5× with HIPAA-secure, CMS-approved automation.
AI Lead Command Center
Centralize all Medicare lead activity inbound calls, Facebook ads, and PPC funnels. See who called, what was said, and who converted in real time.
5-Minute Speed-to-Lead
Medicare Voice AI answers every inquiry instantly and books appointments within five minutes. What once took hours now happens before lunch, boosting conversion rates up to 400%.
SOA Compliance Engine (Scope of Appointment)
Automatically captures, timestamps, and stores CMS-required SOAs for 10 years. Completely audit-ready. Zero manual paperwork. Zero violations.
Agent Productivity Multiplier
AI handles eligibility checks, consent, and follow-up. Licensed agents spend 100% of their time on enrollment conversations, not data entry.
HIPAA + TCPA Defense Layer
Every conversation meets HIPAA and TCPA standards. AI verifies consent, scrubs DNC lists, and delivers CMS-approved disclosures automatically.
Seamless Integrations for Brokers, FMOs, and Medicare Agencies
Coverage Voice connects effortlessly with the tools your brokerage, FMO, or MGA already uses. Every call, consent, and policy record syncs in real time, keeping compliance tight and operations unified across systems.
Salesforce
Twilio
AthenaHealth
Snowflake
Zendesk
Hubspot
Epic Systems
Salesforce
Twilio
AthenaHealth
Snowflake
Zendesk
Hubspot
Epic Systems
Coverage Voice AI Built for Brokers and FMOs
Coverage Voice acts as your virtual licensed assistant trained on Medicare workflows and CMS marketing guidelines. It never sleeps, never forgets compliance steps, and never loses a lead.
Lead Qualification
Confirms age, coverage type, and enrollment period.
SOA Automation
Records consent, timestamps, and stores for 10 years.
Warm Transfers
Routes verified leads to agents with full call summaries.
After-Hours Coverage
Handles inbound and PPC call overflow 24/7.
Compliance Guardrails
Built-in CMS disclosures and TCPA consent checks.
Frequently Asked Questions
In Medicare, FMO stands for Field Marketing Organization. An FMO is a company that serves as the link between insurance carriers and independent Medicare agents.
An MGA broker refers to a Managing General Agent (MGA), a specialized type of insurance broker with more authority than traditional agents.
A Medicare broker is a licensed professional who helps individuals compare Medicare plans, explain benefits, and guide enrollment. Skilled brokers understand the differences between Medicare Advantage, Medigap, and Part D drug plans.
During the Annual Enrollment Period (AEP), call volumes can surge up to 5×. Coverage Voice AI answers every inbound and after-hours call instantly, qualifies prospects, and routes them to available licensed agents.
Most Medicare agencies deploy Coverage Voice AI in 30 days or less. Our implementation process includes CMS-approved script configuration, CRM integration, and compliance testing.
Ready to Transform Your Medicare Agency?
Join leading brokers and FMOs who've achieved 5× more enrollments, 70% lower operational costs, and 100% compliance during AEP using Coverage Voice's Medicare-trained Voice AI.