Transform Your Health System with Coverage Voice AI
coverage voice transforms how health systems manage population health, task orchestration, and compliance without waiting on EMR modules or IT committees. Deploy workflows across every department in 30 days, HIPAA-ready from day one.
The Medicare Enrollment Bottleneck for Health Systems
Each October through December, 60% of annual Medicare enrollments happen in just 8 weeks. Call volumes spike by 300–500%, yet staffing and infrastructure can't keep pace. With coverage voice Coverage Voice AI, health systems eliminate bottlenecks and keep every lead, every call, and every member interaction covered.
Task Speed
37x
Quality Scores
+31
Staff Cost Reduction
90%
Fewer Readmissions
23%
Always-On Coverage During AEP & OEP
After-Hours Call Handling
Never lose members to voicemail; AI runs 24/7.
PPC Lead Capture
Responds instantly to Google, Facebook, and TikTok ad leads.
Re-Engagement Campaigns
Calls last year's members to confirm plan renewals.
New Member Welcome Calls
Educates members on benefits and confirms PCP assignments.
OEP Retention Automation
During Jan–Mar, re-engages members at risk of switching, reducing disenrollment by up to 20%.
Technical Integration: Plug Into Your Existing Ecosystem
coverage voice integrates seamlessly with leading hospital and healthcare platforms no infrastructure overhaul required.
Salesforce
Twilio
AthenaHealth
Snowflake
Zendesk
Hubspot
Epic Systems
Salesforce
Twilio
AthenaHealth
Snowflake
Zendesk
Hubspot
Epic Systems
Why Health Systems Adopt Coverage Voice AI
Scale Enrollment Surges
Expand instantly from 10 to 10,000 calls/day without new staff.
HIPAA & CMS Compliant
AI with guardrails: SOAs, TCPA consent checks, and CMS-approved scripts.
Cost Savings
Cut call handling costs by 70% compared to seasonal or offshore teams.
Retention & Quality
Boost CAHPS responsiveness, HEDIS measures, and Medicare Star Ratings.
White-Label Ready
Deploy under your health system's brand, unifying patient/member experience across facilities.
How Coverage Voice AI Works for Health Systems
Enrollment Intake & Verification
AI answers inbound and campaign-driven calls instantly, verifies age, location, and Medicare eligibility.
Consent & SOA Automation
Explains call purpose, records verbal consent, and captures CMS-approved SOAs with timestamped storage for 10 years.
Member Qualification
Collects prescription lists, provider preferences, and cost considerations through natural conversation.
Warm Transfer to Licensed Staff
Routes qualified members directly to care coordinators or licensed agents, with a complete summary logged in the CRM.
Post-Call Compliance Logging
Every call is recorded, transcribed, and logged into dashboards for conversion, QA, and audit trails.
Frequently Asked Questions
Unlike generic call center automation, coverage voice is trained on Medicare workflows, SOA compliance, and CMS rules, built specifically for AEP/OEP enrollment surges.
Most health systems deploy coverage voice in 30 days or less, with CMS-approved scripts and CRM/EHR integration included.
Yes, every call is encrypted, logged, and audit-ready. SOAs and consents are stored securely for 10 years.
No. coverage voice handles repetitive intake, screening, and compliance steps so licensed staff spend 100% of their time on enrollments.
Ready to Transform Your Health System?
Deploy workflows across every department in 30 days, HIPAA-ready from day one. Eliminate bottlenecks and keep every lead, every call, and every member interaction covered.