Transform Your Medicare Call Center Into a Revenue Engine
coverage voice's Voice AI for Medicare call centers scales instantly to handle unlimited calls, reduce average handle time (AHT) by 40%, and achieve 50% conversion rates while staying fully HIPAA and TCPA compliant.
Calls handled in 90 days
6,800+
Increase in connectivity rate
39%
Member Satisfaction
87%
Medicare Voice AI Solution: Infinite Scale Without Staffing Costs
Unlimited Concurrent Call Handling
- • Unlimited Concurrent Calls – AI agents manage thousands of conversations simultaneously with empathy and compliance accuracy.
- • Instant Response – Every inbound call is answered instantly, eliminating queues, wait times, and abandoned leads.
- • Seamless Enrollment Support – Verifies eligibility, captures the Scope of Appointment (SOA), and warm transfers verified leads to licensed agents.
- • Automatic Compliance Logging – Each call is recorded with timestamps, consent verification, and CMS-ready documentation.
Dramatic AHT Reduction Through Intelligent Automation
Average handle time (AHT) in healthcare is 6.6 minutes. coverage voice's intelligent automation cuts that by up to 40% through:
- • Smart routing – connects callers directly to the right queue or agent.
- • Live agent assistance – AI surfaces suggested answers and data in real time.
- • Post-call work automation – AI handles documentation and CRM updates
One partner achieved $56 revenue per call and 50% conversion rates during AEP 2024 using coverage voice's call optimization suite.
Conversion Optimization Through Intelligent Qualification
Calls answered in under five minutes are 100× more likely to connect and 21× more likely to qualify, and coverage voice achieves that every time. AI pre-qualifies callers with human-like dialogue that captures:
- • Age and eligibility
- • Current coverage and plan preferences
- • Prescription needs and provider network
- • Enrollment window (AEP, SEP, or OEP)
Technology Architecture Built for Scale
Cloud-Native Infrastructure
AI-Powered Capabilities
Real-Time Analytics
White Label Solutions for Call Center Operators
coverage voice powers BPOs, TPAs, and outsourced Medicare call centers with customizable white-label AI voice solutions.
Branding & Control
- Launch under your own brand and domain in 48 hours.
- Configure custom workflows per client or region.
- Deploy cloned voices matching brand tone.
- Manage sub-accounts across multiple agencies.
Enterprise Security & Compliance
- HIPAA and SOC 2 certified infrastructure
- GDPR and TCPA compliant consent handling
- BAA agreements for data security
- 10-year CMS record retention
Integrations
- Compatible with Salesforce, Five9, Genesys, and HubSpot
- Connects to EHR, PMS, and CRM systems
- Real-time dashboards showing performance metrics
Proven Results: Medicare Call Center Transformation
| Metric | Before AI | After coverage voice |
|---|---|---|
| Average Handle Time | 6.6 min | 3.9 min (-40%) |
| Conversion Rate | 18% | 50% (+32 pts) |
| Abandoned Calls | 30% | <2% |
| Operational Cost | 100% baseline | -90% |
| AI Containment | 0% | 85% |
Why Medicare Call Centers Choose coverage voice
Handle Unlimited Calls
Reduce AHT by 40%
Boost Conversion Rates
Stay 100% Compliant
Cut Costs 90%
Trusted by Healthcare Contact Centers Nationwide
Angela Ruiz
Director of Contact Center Operations, Florida
"We scaled from 200 to 2,000 calls overnight with zero downtime."
Rene Alfaro
Medicare Broker
"Our AEP operations were collapsing until coverage voice automated 70% of calls. Conversion jumped from 22% to 49%."
Michael Grant
Compliance Manager, Illinois Medicare Solutions
"The compliance automation alone pays for itself. Every SOA, consent, and transcript is logged automatically. Our CMS audit took hours instead of weeks."
Seamless CRM Integrations
coverage voice integrates easily into your existing systems for real-time synchronization and compliance.
Salesforce
HubSpot
Zendesk
Twilio
Salesforce
HubSpot
Zendesk
Twilio
Salesforce
HubSpot
Zendesk
Twilio
Salesforce
HubSpot
Zendesk
Twilio
Automate Medicare Call Center Operations Before AEP 2025
Your call center shouldn't break under volume pressure. See how coverage voice's HIPAA-compliant Voice AI for Medicare call centers scales capacity, reduces costs, and improves conversions—all while staying compliant with 2025 CMS and TCPA rules.