Never Miss Another Medicare Call After 5 PM
HIPAA-compliant AI receptionists provide 24/7 coverage, capturing every Medicare inquiry, booking appointments, and escalating urgent calls while reducing staffing costs by up to 90%.
The After-Hours Revenue Drain
50% of Medicare calls happen outside office hours. 72% of callers reaching voicemail never call back. Every missed conversation costs $400–$800 in acquisition value.
Calls After Office Hours
50%
Callers Who Never Call Back
72%
Revenue Lost per Missed Call
$400-$800
Call Volume Surge During AEP
+400%
Annual Cost for Night Staff
$30K+
Medicare Voice AI Solution: 24/7 Professional Coverage
coverage voice activates automatically after business hours or during overflow, greeting callers in your brand voice, capturing PHI securely, and resolving routine inquiries instantly.
Instant response
answers every call within seconds, no voicemail.
Appointment scheduling
books directly in your Electronic Health Record (EHR) or Customer Relationship Management (CRM) system.
Message capture
records details and routes them to staff for follow-up.
Urgent triage
recognizes emergencies and connects to on-call providers immediately.
Prescription requests
document refill needs for next-day review.
Intelligent Overflow Management
When daytime call queues exceed capacity, coverage voice automatically handles overflow.
- • Activates when all lines are busy or hold time exceeds 2 minutes.
- • Identifies caller intent and resolves routine issues independently.
- • Warm-transfers urgent cases to available agents.
- • Result: zero abandoned calls, higher conversion, and improved patient satisfaction.
HIPAA-Compliant Infrastructure
coverage voice was engineered for full Health Insurance Portability and Accountability Act (HIPAA) compliance.
- • Signed Business Associate Agreement (BAA) with each client.
- • End-to-end voice encryption and encrypted storage.
- • Role-based access controls and audit trails.
- • Automatic consent capture before sharing information.
- • No training drift. No human error. Just perfect privacy compliance.
Integration with Your Systems
EHR/EMR Platforms: Epic, Athenahealth, Kareo, DrChrono.
CRMs: Salesforce, HubSpot, Zoho.
Real-time sync updates appointments, call notes, and tasks with no manual data entry.
From Missed Calls to Closed Deals
Performance Metrics Overview
Calls Answered Instantly
100%
Routine Containment
70-85%
Staffing Cost Reduction
Up to 90%
Satisfaction Score
4.8/5
How to Integrate Your Agency with Medicare Voice AI
Medicare Voice AI connects directly with your agency's existing systems no rip-and-replace required. In less than a week, you can activate 24/7 after-hours coverage.
Plug Into Your CRM & Dialer
Sync with Salesforce, HubSpot, or your enrollment platforms so every call, SOA, and member record is logged automatically.
EHR & Plan Integration
AI voice agents verify eligibility, confirm PCP selection, and push updates into your plan's databases with zero manual entry.
Secure Compliance Layer
All calls are HIPAA and CMS-compliant, recorded, and audit-ready. Scripts auto-update with rule changes.
Custom After-Hours Routing
Define smart routing rules: AI handles screening, captures SOAs, and warm-transfers high-value leads to licensed agents the next morning.
Instant Overflow Management
During AEP surges, the system scales instantly from 10 calls to 10,000 without hiring seasonal staff.
Data-Driven Results (Inspired by Real Deployments)
Within the first two months of similar deployments across major Medicare and Medicaid plans, AI receptionists achieved:
Web & Phone Traffic Handled Automatically
18%
Top Call Drivers Fully Automated
21%
Responses Delivered Outside Business Hours
20%
Interactions Resolved Autonomously
36,000+
These results mirror coverage voice's own benchmark performance, showing that AI can handle high-volume, regulated healthcare interactions without sacrificing quality or empathy.
Scalable for Every Organization
Whether you manage a single Medicare agency or a multi-state health plan, coverage voice scales instantly. Handle 1 or 1,000 simultaneous calls without extra cost. Launch new regions or service lines in hours, not weeks. No training, no scheduling, no night-shift headaches.
24/7 full coverage
After-hours only
Overflow mode during AEP
Weekend-only configuration
Perfect for Managed Care Organizations (MCOs), Field Marketing Organizations (FMOs), and Medicare brokers managing nationwide campaigns.
Trusted by Medicare Leaders
Patricia James
AEP Campaign Manager, SunChoice Brokerage
"Our after-hours conversion rates jumped from 2% to 11%. AI kept selling while we slept."
Michael Chen
Operations Director, HealthFirst Medicare
"Never missed a call after 5 PM since deploying. The AI handles overflow perfectly during AEP."
Sarah Martinez
Compliance Officer, PrimeCare Solutions
"HIPAA compliance was seamless. The AI receptionist captures everything we need without any privacy concerns."
Seamless CRM Integrations
coverage voice integrates easily into your existing systems for real-time synchronization and compliance.
Salesforce
HubSpot
Zendesk
Twilio
Salesforce
HubSpot
Zendesk
Twilio
Salesforce
HubSpot
Zendesk
Twilio
Salesforce
HubSpot
Zendesk
Twilio
Frequently Asked Questions
Most deployments are operational within 24 hours. No developer required—our team handles integration, script customization, and testing before activation.
Yes. coverage voice books appointments directly in your EHR or CRM system, verifies availability, and sends confirmations—all without manual intervention.
Absolutely. coverage voice scales instantly from 10 to 10,000 concurrent calls without manual intervention, guaranteeing zero abandoned calls even during peak AEP periods.
coverage voice recognizes emergency keywords and urgent situations, immediately connecting callers to on-call providers or emergency services without delay.
Yes. All communications are encrypted, logged, and managed under HIPAA BAA with SOC 2-certified infrastructure. Recordings are stored securely with full audit trails.
See the Difference After 5 PM
Turn missed calls into booked appointments. Deploy coverage voice in 24 hours for HIPAA-secure, always-available coverage.