Transform Post-Enrollment Members Into Lifetime Advocates

Make Every Member Feel Valued, Supported, and Remembered. Most Medicare agencies lose members not because of poor coverage. coverage voice's Retention Suite changes this dynamic. Our Voice AI greets every member by name, answers benefit questions instantly, and reaches out proactively, proving you care beyond the sale.

Operational in Days

HIPAA Compliant

No Developer Required

Retention Suite Impact Metrics

Turn Post-Enrollment Members Into Lifetime Loyalists

Renewal Rate Among Enrolled Members

89%

Lower Post-Enrollment Workload

60%

Higher Ancillary Product Attach Rate

3–5×

Create Meaningful Member Connections at Scale

coverage voice engages Medicare members through personalized, natural conversations using Voice AI to build trust, improve satisfaction, and strengthen long-term relationships.

Automate Post-Enrollment Engagement

Eliminate repetitive follow-ups. coverage voice automates welcome calls, benefit education, and reminders with human-sounding AI that scales care and reduces manual effort.

Prevent Churn

Stay ahead of competitors with proactive Medicare outreach. coverage voice identifies at-risk members, reinforces loyalty, and drives renewals through compliance-driven conversations.

24/7 Member Support

Deliver round-the-clock service without staffing strain. coverage voice answers benefit questions instantly while escalating complex cases to licensed agents with full context.

Built for Compliance, Designed for Connection

Every Medicare Voice AI interaction follows HIPAA, CMS, and TCPA standards, ensuring secure, compliant, and meaningful engagement across all member touchpoints.

The 5-Step Retention System

coverage voice replaces manual follow-ups, benefit reminders, and renewal outreach with AI automation that sounds human, stays compliant, and scales instantly.

Step 1

Personalized Welcome Calls

Your first impression defines the relationship. coverage voice greets every member by name, explains coverage basics, pharmacy access, and preventive care, building trust from day one.

Step 2

Effectuation Confirmation

When carrier approval arrives, coverage voice contacts members to confirm activation and answer FAQ, no more waiting for them to call, confused.

Step 3

Always-On Member Support

Members don't wait for office hours. coverage voice responds instantly, answering questions about coverage, copays, referrals, or preventive benefits.

Step 4

Benefit Utilization & Education

Members often forget to use dental, vision, or fitness benefits. coverage voice reminds them before benefits expire, boosting plan satisfaction, STAR metrics, and long-term retention.

Step 5

Anniversary & Renewal Outreach

Before AEP, coverage voice reaches out for plan reviews, checking satisfaction, identifying coverage gaps, and preventing poaching by competitors.

State of the Art Features

Purpose-built for Medicare agencies and FMOs, coverage voice's Voice AI platform delivers real-time personalization, security, and intelligent automation across every member interaction.

Greet Members by Name, 24/7

Every Medicare call feels personal. coverage voice instantly recognizes each member, greets them by name, and provides human-like conversation that builds trust and connection.

Retrieve Plan & Benefit Details Instantly

coverage voice integrates with Medicare Advantage databases to answer benefit, formulary, and provider questions instantly, with no hold time required.

Escalate Complex Questions Seamlessly

When calls require agent expertise, coverage voice automatically creates secure "Inquiries," routing full call context to licensed agents for fast, compliant resolution.

Verify Members with HIPAA-Compliant Security

Every Medicare interaction meets HIPAA, CMS, and TCPA standards. Multi-factor verification protects PHI while supporting power-of-attorney caregiver access.

Predict Member Retention Risks Before They Happen

coverage voice uses AI analytics to identify at-risk members based on sentiment, call frequency, and missed benefits, triggering proactive outreach before churn occurs.

Understand Sentiment in Real Time

Advanced Voice AI detects tone, intent, and emotion during every Medicare conversation, helping your team measure satisfaction and improve member experience instantly.